Information on Regular Shipping

Regular shipping is our most cost-efficient offering.

Understanding How Regular Shipping Works -
The initial courier used is Singapore Post (SingPost) or DirectLink (PostNord) and final mile delivery is then carried out by your local postal service; meaning USPS for USA, Aus Post for Australia, Canada Post for Canada, La Poste for France, Royal Mail for the U.K. and so on.

How to Track Your International Order

1. Simply use the Tracking Number acquired from your order's shipping confirmation email, and input it on SingPost Tracking Page or DirectLink/PostNord Tracking Page.

2. As your order approaches its final destination (your country), you will need to continue tracking its progress through your local postal service's website using the same Tracking Number.

**Please note that you are held responsible for retrieving your package. It is your responsibility to track your order's progress diligently via your local postal service's website after placing your order. In the event your package is unclaimed and eventually returned to us - any re-delivery requests will incur extra shipping charges (return, restock fees may also be applicable) that will be borne by you.

Exchange & Return Policies

All Sales Are Final. There will be no returns, exchanges or refunds.

**Due to hygiene reasons, there will strictly be no returns, exchanges or refunds on all accessories.

All goods will undergo additional steps of quality control before being shipped out. 
In the unlikely event that you receive a wrong or defective product, please contact us at hello@gabi-label.com within 7 days of receiving your order, along with:

• Order name and number
• A brief description of the issue
• For clarification purposes - images and/or videos depicting the issue

We will be happy to replace it for you at no extra cost upon verification.

We highly recommend contacting us prior to placing an order if you have any questions or doubts. We'd be happy to clarify any queries you may have.

Cancellations

Please contact us immediately at hello@gabi-label.com if you would like your order cancelled. As our fulfilment warehouse gets to preparing orders very quickly, we will not be able to accede to cancellation requests if the order has left our fulfilment warehouse, or is already in transit.

Terms & Conditions

By shopping with Gabi The Label you are agreeing to the following terms and conditions;

Custom Fees

In the event that taxes and/or duties are incurred for your parcel, you will be held responsible to cover such fees before delivery can proceed. It is recommended that the customer check with the local post office for such fees prior to placing an order to avoid any confusion. 

Gabi The Label cannot be held responsible for any charges incurred when importing items into a country.

Packaging

In light of our small business' sustainability and green efforts to minimise waste - each order includes ONE complimentary set of gift box and gift pouch, irrespective of the number of items ordered in a single order. Gift packaging availability is subject to stock. While we apologize if packaging is unavailable, it's a bonus, not an obligation, therefore no refunds or credits will be issued for packaging unavailability. Thank you for supporting our green efforts.

Stolen or Lost Mail

Gabi The Label will not be held responsible for any lost or stolen packages in transit. However - on a case by case basis, replacements may be provided. Rest assured that if there is reason to believe your order was lost in transit - we will be sure to offer you a suitable resolution. Therefore - do not hesitate to place your orders with us. We make sure to take care of you from start to end :)

During the ordering process, please ensure that your mailing address provided is wholly accurate. Gabi The Label will not be held responsible for any packages being sent back due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be borne by the customer.

Shipping Delays

All deliveries are carried out by courier companies that operate separately from us. We cannot be held responsible for any shipping delays due to customs or other reasons that may occur during the transit period. Once packages are shipped out, the shipping process will be out of our control, although we always do our very best to help you through the process of tracking.

Regarding Gold-Plated Jewelry

Please be advised that gold-plated jewelry is subject to natural wear and tear. While gold-plated jewelry offers affordability, the longevity of the gold-plating typically ranges between 6 to 12 months, depending on the level of care provided.
Due to the subjective nature of wear and tear, we regretfully cannot provide replacements for gold-plated jewelry reported to have lost its plating after 6 months of wear. We kindly ask for your understanding in this matter as we strive to maintain fairness and transparency in our policies.