Gabi The Label delivers worldwide.
Please refer to our Delivery Table below for detailed information.
Express Shipping - DHL Express / FedEx Priority
Regular Shipping - Singapore Post, in partnership with your local postal courier
(USA - USPS / Canada - Canada Post / France - La Poste / UK - Royal Mail & etc)

*Delays with Regular Shipping can be expected during sales (like Black Friday) and holiday seasons (Christmas and New Year's).
^ We highly recommend the Express Shipping option for customers who require quick delivery and would like to avoid pandemic-related delays. 

The estimated delivery time excludes processing time of 1-3 business days.
Our fulfilment centre packs orders every working day, from Monday to Friday, excluding Public Holidays in Singapore. Processing times of up to 5 business days can be expected during sales and holiday seasons.
Note to International Customers: Taxes (VAT) and/or custom duties on orders may be applicable upon arrival into recipients' countries. Please make prompt payment of custom fees so delivery can proceed smoothly.

Information on Regular Shipping

Regular shipping is our most cost-efficient offering.

Understanding How Regular Shipping Works -
The initial courier used is Singapore Post (SingPost) and final mile delivery is then carried out by your local postal service; meaning USPS for USA, Canada Post for Canada, La Poste for France and so on.

How to Track Your International Order

1. Simply use the Tracking Number acquired from your order's shipping confirmation email, and input it on SingPost Tracking Page.

2. As your order approaches its final destination (your country), you will need to continue tracking its progress through your local postal service's website using the same Tracking Number.

**Please note that you are held fully responsible for retrieving your package. It is highly recommended that you continue to track its progress via your local postal service's website after placing your order. In the event your package is unclaimed and eventually returned to us - any re-delivery requests will incur extra shipping charges that will be borne by you.

Exchange & Return Policies

All Sales Are Final. There will be no returns, exchanges or refunds.

**Due to hygiene reasons, there will strictly be no returns, exchanges or refunds on all accessories.

All goods will undergo additional steps of quality control before being shipped out. 
In the unlikely event that you receive a wrong or defective product, please contact us at 
hello@gabi-label.com within 7 days of receiving your order, along with:

  • Order name and number
  • A brief¬†description of the issue
  • For clarification purposes -¬†images and/or videos depicting the issue

We will be happy to replace it for you at no extra cost upon verification.

We highly recommend contacting us prior to placing an order if you have any questions or doubts. We'd be happy to clarify any queries you may have.

Cancellations


Please contact us immediately at hello@gabi-label.com if you would like your order cancelled. As our fulfilment warehouse gets to preparing orders very quickly, we will not be able to accede to cancellation requests if the order has left our fulfilment warehouse, or is already in transit.


Terms & Conditions

By shopping with Gabi The Label you are agreeing to the following terms and conditions;

Custom Fees

In the event that taxes and/or duties are incurred for your parcel, you will be held responsible to cover such fees before delivery can proceed. It is recommended that the customer check with the local post office for such fees prior to placing an order to avoid any confusion. 

Gabi The Label cannot be held responsible for any charges incurred when importing items into a country.

Packaging

In light of our small business' sustainability and green efforts to minimise waste - each order includes ONE complimentary set of gift box and gift pouch, irrespective of the number of items ordered in a single order. Gift packaging availability is subject to stock. While we apologize if packaging is unavailable, it's a bonus, not an obligation, therefore no refunds or credits will be issued for packaging unavailability. Thank you for supporting our green efforts.

Stolen or Lost Mail

Gabi The Label will not be held responsible for any lost or stolen packages in transit. However - on a case by case basis, replacements may be provided. Rest assured that if there is reason to believe your order was lost in transit - we will be sure to offer you a suitable resolution. Therefore - do not hesitate to place your orders with us. We make sure to take care of you from start to end :)

During the ordering process, please ensure that your mailing address provided is wholly accurate. Gabi The Label will not be held responsible for any packages being sent back due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be borne by the customer.

Shipping Delays

All deliveries are carried out by courier companies that operate separately from us. We cannot be held responsible for any shipping delays due to customs or other reasons that may occur during the transit period. Once packages are shipped out, the shipping process will be out of our control, although we always do our very best to help you through the process of tracking.