*Delays with Regular Shipping may be expected as our delivery partners continue to undertake measures to navigate Covid-19.
Our fulfilment centre packs orders every working day, from Monday to Friday, excluding Public Holidays in Singapore. Processing times of up to 5 business days can be expected during sales and holiday seasons.
Information on Regular Shipping
Regular shipping is our most cost-efficient offering.
Understanding How Regular Shipping Works -
The initial courier used is Singapore Post (SingPost) and final mile delivery is then carried out by your local postal service; meaning USPS for USA, Canada Post for Canada, La Poste for France and so on.
How to Track Your International Order
1. Simply use the Tracking Number acquired from your order's shipping confirmation email, and input it on SingPost Tracking Page.
2. As your order approaches its final destination (your country), you will need to continue tracking its progress through your local postal service's website using the same Tracking Number.
**Please note that you are held fully responsible for retrieving your package. It is highly recommended that you continue to track its progress via your local postal service's website after placing your order. In the event your package is unclaimed and eventually returned to us - any re-delivery requests will incur extra shipping charges that will be borne by you.
Exchange & Return Policies
All Sales Are Final. There will be no returns, exchanges or refunds.
**Due to hygiene reasons, there will strictly be no returns, exchanges or refunds on all accessories.
All goods will undergo additional steps of quality control before being shipped to you. In the unlikely event that you receive a wrong or defective product, please contact us at email@example.com and we will be happy to replace it for you at no extra cost.
We highly recommend contacting us prior to placing an order if you have any questions or doubts. We'd be happy to clarify any queries you may have.
Please contact us immediately at firstname.lastname@example.org if you would like your order cancelled. As our fulfilment warehouse gets to preparing orders very quickly, we will not be able to accede to cancellation requests if the order has left our fulfilment warehouse, or is already in transit.
Terms & Conditions
By shopping with Gabi The Label you are agreeing to the following terms and conditions;
In the event that taxes and/or duties are incurred for your parcel, you will be held responsible to cover such fees before delivery can proceed. It is recommended that the customer check with the local post office for such fees prior to placing an order to avoid any confusion.
Gabi The Label cannot be held responsible for any charges incurred when importing items into a country.
Stolen or Lost Mail
Gabi The Label will not be held responsible for any lost or stolen packages in transit. However - on a case by case basis, replacements may be provided. Rest assured that if there is reason to believe your order was lost in transit - we will be sure to offer you a suitable resolution. Therefore - do not hesitate to place your orders with us. We make sure to take care of you from start to end :)
During the ordering process, please ensure that your mailing address provided is wholly accurate. Gabi The Label will not be held responsible for any packages being sent back due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be borne by the customer.
All deliveries are carried out by courier companies that operate separately from us. We cannot be held responsible for any shipping delays due to customs or other reasons that may occur during the transit period. Once packages are shipped out, the shipping process will be out of our control, although we always do our very best to help you through the process of tracking.